FAQs

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Q. WHEN WILL MY ORDER ARRIVE?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

Frequently Asked Questions (FAQs) are a great resource because they provide quick answers to common queries. Whether you're looking for product details, service information, or just general guidance, our FAQs section is designed to help you find what you need efficiently. With well-structured questions and concise answers, you can quickly resolve your doubts and move forward with confidence.

Our FAQ section covers a wide range of topics, including but not limited to general questions about our services, troubleshooting tips, and details about our policies. We understand that not everyone has the time to go through extensive manuals or guides, so we have compiled the most frequently asked questions to save you time. Each FAQ is written in simple language and includes step-by-step instructions where applicable, so you'll have no trouble implementing the solutions.

In addition to providing straightforward answers, our FAQs are continually updated to reflect the latest information and customer feedback. This ensures that you always have access to the most current and relevant information. We also encourage you to reach out to our customer service team if you have questions that aren't covered in the FAQs. Their expertise and dedication to helping you will ensure you get the support you need. By frequently checking our FAQs, you can stay informed about important updates and changes, helping you make the most out of our services.

Remember, our goal with the FAQs is to make your experience as smooth as possible. Whether you are a new customer or have been with us for a while, the FAQs are an indispensable tool for getting quick and reliable answers. Don't hesitate to explore the section and make use of the information provided. Your feedback is always valuable to us, so feel free to suggest any additional questions you think should be included in the FAQs.